At Super Scoops, India’s trusted premium Health and Supplement brand, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please review our Return Policy carefully to understand the process for returning products purchased through our website.

1. Returns and Exchanges

1.1. Eligibility
We accept returns and exchanges on products that meet the following conditions;
– The product is in its original packaging and has not been opened or used.
– The return or exchange request is initiated within 7 days from the date of purchase.
– The product is in its original, new, and resalable condition.
1.2. Non-Eligible Items
The following items are not eligible for return or exchange;
– Perishable goods, such as food supplements or supplements with a limited shelf life.
– Products that have been opened, used, damaged, or altered.
– Products that were not purchased directly from our Website.

2. Return Process

2.1. Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
– Contact our customer service team at info.superscoops@gmail.com to request a Return Merchandise Authorization (RMA) number.
– Package the product securely, including the RMA number and a copy of the original packing slip or invoice.
– Ship the product to the address provided with the RMA number.
2.2. Shipping Costs
The customer is responsible for all return shipping costs unless the return is due to our error, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return label.

3. Refunds

3.1. Processing Time
Once we receive and inspect the returned product, we will process your refund or exchange within 7 business days.
3.2. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately at info.superscoops@gmail.com. We will assist you in resolving the issue and provide instructions for returning the product if necessary.

5. Contact Us

If you have any questions or need further assistance regarding our Return Policy, please contact us at info.superscoops@gmail.com.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.
Super Scoops
Paschim Vihar, New Delhi – 110087
info.superscoops@gmail.com
+91 98739 07432